Zoom Communications

About Zoom Communications

Zoom Communications, Inc. is a public software company founded by Eric S. Yuan in 2011 and headquartered in San Jose, California. The company was incorporated in Delaware in April 2011 under the name Saasbee, Inc., later became Zoom Video Communications, Inc., and changed its corporate name back to Zoom Communications, Inc. in November 2024 as its business expanded beyond video meetings. Zoom's corporate strategy has shifted from being identified primarily with videoconferencing toward a broader AI-first work and customer-experience platform. The company groups much of its employee-collaboration software under Zoom Workplace and sells additional business services such as Zoom Contact Center, Zoom Virtual Agent and other customer-experience products. Zoom AI Companion is increasingly used across those environments as a shared assistant layer rather than being treated only as a meeting-summary feature. The business remains subscription-led. Zoom sells self-service plans to individuals and smaller teams, direct and partner-led subscriptions to larger organizations, and additional services or add-ons that can increase contract value. Its fiscal 2026 revenue was approximately $4.87 billion, up 4.4% year over year. Enterprise revenue represented approximately $2.93 billion of that total, while Online revenue was approximately $1.93 billion. At the end of fiscal 2026, Zoom reported 4,468 customers contributing more than $100,000 in trailing 12-month revenue. Zoom had 7,438 full-time employees as of January 31, 2026, with 3,457 in the United States and 3,981 internationally. The company maintains offices in the United States as well as locations across Asia-Pacific and Europe. Its principal executive offices are at 55 Almaden Boulevard, 6th Floor, San Jose, California 95113. For enterprise buyers, Zoom is now a broader vendor decision than a meeting license. Organizations can standardize communications, collaboration, business telephony and customer-service workflows with one supplier, which may simplify administration and reduce handoffs among separate systems. The same consolidation can increase dependence on Zoom for critical communications, so procurement teams should evaluate resilience, regulatory needs, regional service availability, identity controls, data handling, support commitments and migration options before expanding the platform across many business functions. Zoom's AI strategy is another company-level consideration. The company describes its mission as building an AI-first work platform for human connection, and current products increasingly use AI Companion for notes, summaries, search, task follow-up and assistance across employee and customer workflows. Zoom states that it does not use customer audio, video, chat, screen-sharing, attachments or similar communications content to train Zoom or third-party AI models. Organizations should still review current AI settings, data flows and regional availability because capabilities can vary by product, plan and administrator configuration. The company competes across several markets rather than against one direct peer. Microsoft, Google and Cisco compete in collaboration and communications; RingCentral and other UCaaS providers compete in business telephony; contact-center vendors compete with Zoom Business Services; and newer AI-first productivity tools compete for parts of the workflow layer. For a buyer, the main question is therefore not whether Zoom is only a strong meeting product, but how much of the wider communication and collaboration stack should reasonably be consolidated with one vendor.

Brands (1)

Z Zoom 1 product