SentiSum

About SentiSum

SentiSum builds AI-native customer intelligence software for teams that need to understand what customers are saying across large volumes of conversations. The platform brings together signals from support tickets, chats, calls, reviews, surveys and CRM notes, then analyzes those conversations to surface recurring issues, sentiment changes, root causes and areas that need attention. At the center of the platform is Kyo, SentiSum's AI engine for customer experience intelligence. Kyo reads customer conversations and powers specialist agents for early warning, insights and conversation quality. Teams can use it to investigate questions such as why customer satisfaction changed, what is driving repeat contacts, which issues are escalating and where customer experience problems are creating operational or commercial impact. SentiSum is designed for customer experience, product, support, operations and leadership teams that want evidence from customer conversations without relying only on manual tagging or periodic survey analysis. Its software connects with existing customer systems and can analyze feedback across channels and markets. The company also provides workflow access to insights through tools such as Slack and email, while Kyo can be queried through supported AI assistant workflows using MCP. The company was founded in 2021 and is headquartered in Rayleigh, England. SentiSum maintains an active product library, help center and changelog covering its customer intelligence platform, Kyo and integrations. Its current product direction focuses on making customer intelligence available in the places teams already work, rather than requiring every question to begin with a dashboard.